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Contact Her Majesty’s Passport Office (HM Passport Office) for help with British passports issued in the UK.

Application updates

You can track your passport application online.

Digital photos from a booth or shop

If you’re having problems with the quality of the photo, you need to contact the company that provided it.


You can call the Passport Adviceline on:

Telephone: 0300 330 0901
Textphone: 0300 330 0808
From overseas: +44 (0) 300 330 0901

Monday to Friday, 8:00am to 8:00pm
Weekends and public holidays, 9:00am to 5:30pm
Find out about call charges

You can also write to HM Passport Office at:

HM Passport Office
PO Box 767

If you have an application reference number, you need to include it in your letter.