BETA This is a new service – your feedback(Opens in a new window) will help us to improve it.


The passport renewal service puts small files (known as ‘cookies’) onto your computer in order to:

  • remember what messages you’ve seen so you’re not shown them again
  • understand how you use the service so we can update and improve it
  • temporarily store information you enter to support your application

The cookies we use don’t identify you personally.

Find out how to manage cookies.

Introductory cookie message

When you first use the service we show a ‘cookie message’. We then store a cookie on your computer so it knows not to show this message again.

Name Purpose Expires
seen_cookie_message Lets us know you’ve already seen our cookie message 1 month

Measuring site use

We use Google Analytics to collect information about how you use this service. This helps us check it’s meeting your needs and make improvements.

Google Analytics stores information about:

  • how you got to the site
  • pages you visit and how long you spend on them
  • what you click on

No personal details are stored with this information, so you can’t be identified.

Name Purpose Expires
_ga Used to distinguish users 2 years
_gat Used to throttle request rate 10 minutes

Google isn’t allowed to use or share our analytics data.

You can opt out of Google Analytics cookies.

Session cookies

We store session cookies on your computer to help keep your information secure while you use the service.

Name Purpose Expires
hmpo.submission.sid Stores a session ID and temporarily stores data you enter to enable you to make an application When you close your browser
lang Stores your language choice After 1 year
pex-last-access Stores the time you last accessed the service After 24 hours

Error detection

Name Purpose Expires
hmpo-wizard-sc Used to detect errors and show relevant content – eg if you have cookies disabled When you close your browser
pex-submitted Used to detect a previously submitted application and show relevant content After 1 month