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Privacy policy

This privacy policy relates to the online passport application service run by Her Majesty’s Passport Office (HM Passport Office). Read the HM Passport Office privacy policy to find out how we store and protect your information.

Information we ask for

When you apply for a UK passport you’ll be asked for a range of information, including your name, date of birth, contact details and a photo.

You may be contacted for additional information, for example if your information doesn’t match that held by HM Passport Office, or you need to ask someone to confirm your identity.

Information you enter online will be held temporarily and securely in line with our cookie policy. We do this so you can progress through and complete your application. Your information and uploaded photos won’t be stored permanently until you submit your application.

If you don’t submit your application, we’ll store your uploaded photos for up to 30 days. We do this to test the tools we use and improve our service. These photos aren’t stored with any other personal information.

Payment details

The payment part of this service is provided by Atos in line with our terms and conditions. HM Passport Office doesn’t collect or store any of your financial information.

Additional feedback

We welcome your views on this service. We invite feedback through links in the website and post-application surveys. We’ll use what you tell us to improve this and related services.

Site usage

Apart from the data you enter, we also collect anonymous site-usage information. This helps us to see how the service is used and how we can make it better. HM Passport Office complies with the Data Protection Act.

Read the Home Office information charter to find out how to ask to see your information or complain about how it’s used.