BETA This is a new service – your feedback(Opens in a new window) will help us to improve it.

Privacy policy

This privacy policy relates to the digital passports renewals service run by Her Majesty’s Passport Office (HM Passport Office). Read the HM Passport Office privacy policy to find out how it stores and protects your information.

Information we ask for

When you apply to renew your passport you’ll be asked for a range of information, including your name, date of birth, contact details and a photograph.

You may also be contacted for additional information at a later stage, for example if your information doesn’t match that held by HM Passport Office, or if you need a countersignature.

Information you enter online will be temporarily and securely held in line with our cookie policy so that you can progress through and complete your application. However, this information won’t be permanently stored unless, and until, you choose to submit your application.

As this is a beta service we’ll store your uploaded photos, even if you don’t complete the application, for up to 30 days. We do this so we can test the tools we use and improve our service. These photos aren’t held with any other personal information.

If you choose to submit a photo that has failed our automated checks you’ll be asked to provide supporting reasons in free-text boxes.

Payment details

The payment part of this service is provided by Atos in line with our terms and conditions. HM Passport Office doesn’t collect or store any of your financial information.

Additional feedback

We welcome your views on this service. We invite feedback through links in the website and post-application surveys.

We’ll use what you tell us to improve this and related services.

Site usage

Apart from the data you enter, we also collect anonymous site-usage information. This helps us to see how the service is used and how we can make it better. HM Passport Office complies with the Data Protection Act.

Read the Home Office information charter to find out how to ask to see your information or complain about how it’s used.