Accessibility statement for Apply for a UK passport

This accessibility statement applies to the apply for a UK passport service.

This website is run by His Majesty’s Passport Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

It will help us if you can tell us what assistive technology you use.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems, or think we’re not meeting accessibility requirements, contact us.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a sign language translator or other support to help you complete the service in person.

Find out how to contact us.

Technical information about this website’s accessibility

His Majesty’s Passport Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Disproportionate burden

At this time, we have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents. Some of our PDFs are essential to providing our services. For example, we have PDFs that users can use to confirm their identity or provide proof of payment. We plan to either fix these or replace them with accessible HTML pages. Any new PDFs we publish will meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020.

It was last reviewed on 3 October 2023.

This website was last tested on 13 September 2023 and was checked for compliance with Web Content Accessibility Guidelines version 2.1. Testing was carried out by the Digital Accessibility Centre.

The service was tested based on a user’s ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.